1-Year Replacement Guarantee

One free replacement per purchased item within 12 months of purchase. Covers cracks, everyday breakage and accidental drops.

What’s covered

Cracks
Everyday breakage
Accidental drops

What’s not covered

Intentional damage
Cosmetic wear that doesn’t affect use
Items not purchased from Nailmatebox

How it works

One free replacement per purchased item
Within 12 months of purchase
Send your order details and photos of the damage
If any shipping applies, we confirm it with you first

Applies to Nailmatebox products you bought from us: organizer kits, carrying cases, drawer organizers and storage. We replace the damaged item or component you bought, not automatically a whole kit. Supplies shown in product photos aren’t included.

Request a Replacement

Tell us what happened and add a photo. We’ll review it and contact you with next steps.

Name

Preferred contact

Text Email

We’ll notify you by text or email. Text message is best — fastest response and ordering process.

Phone number

Order number (if you have it)

Purchase date

Product

Damaged items

What happened?

Crack Everyday breakage Accidental drop Other

Photos of the damage

Choose photos

Show the damaged part clearly. A photo of the whole item helps too.

At least 1 photo, up to 8, 20 MB each.

Tell us briefly what happened (optional)

The damage wasn’t intentional, and this is my first replacement request for this item.

One free replacement per purchased item within 12 months of purchase. We replace the damaged item or component.